RESPONSIBLE GAMING

OUR TOOLS

Deposit Limit

Set a limit for how much money you can afford spending before you start playing. Ensure that you do not use money which you need for other things.

Session Limit

Set a time limit for how long you want to spend logged in. As soon as the time as expired, you will be logged out of your account.

Self – Exclusion

If you feel like you need a break from gambling, but are not able to stay away from our sites by your own volition, please use the self-exclusion tools which we offer. You are able to self-exclude yourself, while being logged-in under your own account. Alternatively contact our customer support and they will assist you further.

Definite Exclusion

If you feel like you need a break from your gambling, you can close your account for a definite time-period. We will not be able to open your account again, until such time period has passed. You will be excluded from any emails and/or other marketing during this period.

Indefinite Exclusion

If you are not sure how long you want to keep your account closed for, an indefinite exclusion could be an option. You are able to reopen your account again by contacting the customer service department.

Permanent Exclusion

If you have decided to permanently close your account, please contact our customer service and they will assist you further.


Who can help ?


Gambling addiction has been classified as an addiction as serious as substance abuse and there are several resources which offer help.
GambleAware and GamCare are resources that were created to create support and awareness for gambling responsibly. Telephone and live chat support – it is the easiest and quickest way for most people to connect with the service(s) or support that can best help them. The Helpline is available 24 hours a day, every day of the year. It can provide brief interventions and make referrals into other treatment options across the network.

GamCare also offers a moderated online Forum and daily online group chatrooms to enable those affected by gambling problems to connect with others in similar situations, share their experience and support one another.

Their contact details are as follows:
Hotline 0808 8020 133
https://www.begambleaware.org
https://www.gamecare.org.uk

Self – Assessment

Are you in the danger-zone?


It is very important to us that our players are in control of their habits and play in a responsible way. Should you feel like you are unsure of whether your habits and way of playing are healthy for yourself and your surroundings, please complete the test found on your right.

Answer yes or no on the following questions


1. Preoccupying the mind
2. Need to spend more to get the same thrill
3. Unable to control and limit the losses
4. Abstinence when unable to gamble
5. Gamble to forget problems
6. Tries to win back losses
7. Lies to cover up the magnitude of gambling
8. Sacrificed social relationships and opportunities by gambling
9. Rely on others to fix financial problems due to gambling

If you answered yes on more than 4 of the 9 questions, you may be regarded as a gambling addict, or be in the risk-zone of becoming one.

It is important that you look over your habits and seek help, should you feel like you are losing control.

FAQ


Gambling addiction is when you are no longer able to control your gambling. You gamble for other reasons but leisure, you gamble for longer periods of time, you gamble for more money than you are able to afford, you gamble for other people’s money, you commit crimes to be able to sustain the habit, eventually you may also lose your family and work. You are not controlling your gambling, but rather your gambling is controlling you.
Exactly what causes gambling addiction is not known. As many other addictions, it may be both nature and nurture. Research does however show that the majority of gambling addicts also are addicted to something else, most commonly alcohol and other substances. It is common for addicts to replace one addiction with another, as they generally are looking for a thrill - the next kick. And some are determined to destroy their own lives as they believe they do not deserve being happy or at peace. A lot of people do not gamble primarily for the financial rewards which it might bring, but rather to reduce anxiety and other negative emotions. The gambling may generate the same kind of kick and thrill which may be equivalent to that of alcohol and drugs.
When someone with a close relationship, friend or family member has a gambling addiction. Personality which likes competitions, are impulsive, easily restless or bored. Starting to gamble at a young age. Other problems with addiction, depression, ADHD or anxiety.
The first step is to admit that you have a problem. There are several organisations which offer counselling for individuals with gambling problems. If you have self-excluded permanently from our platforms, you will not be able to ever open another account on that platform. You can request this self-exclusion by sending an email to our customer support.
Sweden further has a function called Spelpaus. This translates to Gamepause in English. A player can, by using this tool, exclude himself from all casinos which have a Swedish licence - both land-based and online. We do also offer self-exclusion, but this would only be on our platform. The time which are available to exclude for are: 24 hours, 1 week, 1 months, 3 months, 1 year. The player will exclude themselves using BankID.
You have to set certain limits to your account. These are deposit and session limits. Should you further feel like you are not in control of your gambling, we suggest that you utilise our self-exclusion tool. You can also contact our customer support department for further assistance. Note that there are several organisations and support groups which we will gladly put you in contact with, should you require assistance.
In order to register on spelpaus, you can please access their registry by using their website: http://www.spelpaus.se and you self-exclude by using your BankID.
Denmark has a similar function called ROFUS. A player will have the opportunity to take a 24-hour break from gambling or a temporary break of 1, 3, or 6 months. A player will also have the opportunity to self-exclude permanently. The temporary exclusions will automatically be lifted when the period expires on the exact time. Should a player have chosen to self-exclude permanently, he/she can request the Danish Gambling Authority to have his/her registration removed one year after his/her registration at the earliest. To have the registration in ROFUS removed, a player must log into www.rofus.nu using his/her NemID. The request must be confirmed by logging into www.rofus.nu no earlier than seven days and no later than 30 days after the request was made.
You can elect to self-exclude by making that choice while being logged-in to your account. You may also contact our customer support and they will assist you.
If you choose to close your account permanently, you will not be able to open another account on that platform in the future. Please contact our customer support and they will assist you.