Posted 1 month ago

Company overview

At Kanon Gaming, we develop our whole product inhouse – that means that under one roof, we have developers, designers, marketeers and support team members. Decisions are taken as a team and brainstorming sessions allow everyone’s voice to be heard.

We have been around for over a decade during which we have evolved with the ever-changing gaming sector expanding our product-offering and markets from Sportsbook in Malta to Casino in Sweden and Denmark. We take pride in our licensed activities and have our eyes set on expanding to even more markets globally.

We strive to give our customers their best gambling experience – the only way to ensure that our products remain the best is by bringing in top talent into our fantastic team. It is pivotal for us to maintain a healthy work-life balance and show our team appreciation by supporting every individual’s career development and personal growth path. 

Job overview

As a CRM Specialist, you will play a pivotal role in executing customer relationship management strategies to optimize player engagement, retention, and loyalty.

Key Responsibilities

  • Execute CRM campaigns across various channels including and social media.
  • Ensure timely delivery and accuracy of CRM communications to enhance the player experience.
  • Utilize player data and segmentation techniques to personalize marketing communications and offers based on player behavior, preferences, and value.
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Ensure that more complex customer issues are followed up and resolved in a timely manner.
  • Contribute to the on-going development and improvement of the Kanon Gaming customer experience.
  • Feedback of recurring customer issues to management and relevant internal departments where applicable.
  • Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets.
  • Handling and processing of KYC documents for verification.
  • Evaluating risk profiles of customers.
  • Communicate AML regulations and collect AML documentation from customers.
  • Creating necessary processes to improve the customer support flow.
  • Take ownership of escalated customer issues and makes sure that they are followed up in a timely manner.
  • Manage customer support tools.
  • Responsible for the processing of payments.
  • Manage website testing from a customer usage perspective.
  • Handles Swedish translation and content.
  • Collaborate with the Marketing team to introduce new ideas and execute plans.

This job description, duties, responsibilities, and features of the job, is not exhaustive and may be revised by management from time to time according to business and operational needs. 

 
Desired qualifications and attributes

  • Proven experience in CRM or lifecycle marketing roles, preferably in the gaming industry.
  • Strong understanding of CRM principles, methodologies, and best practices.
  • Proficiency in CRM platforms such as Fast Track and marketing automation tools.
  • Advanced analytical skills with the ability to interpret data, draw insights, and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders.
  • Knowledge of gaming industry trends, player behavior, and regulatory requirements is a plus.
  • Knowledge of Swedish would be considered as an asset

What we offer

  • Private health insurance
  • Gym membership
  • Competitive salary package
  • Structured career development 
  • Reimbursement on selected formal training
  • Inclusive team environment
  • Regular team events and lunches
  • Kitchen stocked daily with snacks and much more
  • State of the art technology in a new and efficient office

Apply Online