Kanon Gaming is a Maltese-born iGaming company that offers Casino. We are licensed by Spelinspektionen (Sweden) and Spillemydigheden (Denmark). At Kanon Gaming we strive to provide our customers with the best gambling experience. As we continue to expand and innovate, we are seeking a dynamic and experienced Customer Operations Manager to join our team.

Responsibilities

• Understand all the functional parts of all client operations in an Igaming environment.
• Have good knowledge of client facing operations such as support , KYC, RG and AML , Payments and  Sales.
• Be effective at shaping or introducing new procedures and processes to solidify all customer facing back office operations.
• Specifying and building tools to improve the speed and quality of support.
• Leadership of the Customer Support team within an Igaming environment.
• Onboarding and training new support team members.
• Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
• Working closely with product teams to understand and give input into product changes relating to the customer service department.
• Assisting with the design and rollout of new support channels and service offerings.
• Managing schedules of team members according to customer demand and any service level agreements.
• Developing and maintaining standard operating procedures for common situations.
• Developing of customer support roadmap for the business.
• Preparing performance reports by collecting and analysing data from the customer service functions.
• Preparation of Competitor analysis across the various markets in an Igaming environment.
• Identifying and acting to remove obstacles to delivering consistently high levels of service.
• Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.
• Mentoring and coaching of the  customer service teams through required changes.
• Working closely with senior management to help customer service deliver on their components of overall company goals and objectives.
• Keeping updated with regulatory requirements and changes.
• Keeping contact with 3rd party providers in case of escalation.
• Understanding of the rules and regulations per market within the Igaming space.

Requirements

• At least 2 years of Igaming experience is essential.
• Proven experience in a customer service or operations management role.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to be agile and make uniformed business decisions in conjunction with the Management team.
• Familiarity with customer support software and tools.
• Ability to work collaboratively with cross-functional teams.
• Exceptional organisational and time-management skills.
• Understanding of regulatory requirements in the online gaming sector.
• Bachelor’s degree in a related field (preferred).
• Experience with the Swedish/Danish/Ontario market is a big plus.

We are excited to present a unique opening for a seasoned Human Resources Specialist to become part of our innovative iGaming team in Malta. In a sector as dynamic and thrilling as iGaming, we’re on the lookout for an accomplished individual to take charge of HR duties and play a pivotal role in our sustained growth. 

As an Human Resources Specialist at Kanon Gaming, you will play a crucial role in the entire employee lifecycle, from recruitment and onboarding to employee retention and development. You will collaborate closely with various teams and leaders to ensure a smooth and productive working environment while upholding our company’s culture and values.

Responsibilities:

• Manage end-to-end recruitment processes, including creating job descriptions, posting vacancies, reviewing applications, conducting interviews, and making hiring recommendations.
• Collaborate with department heads to understand staffing needs and strategize recruitment efforts.
• Oversee the onboarding process for new hires, ensuring a seamless transition into the company culture.
• Prepare and manage employment contracts, ensuring accuracy and compliance with legal requirements.
• Handle work permit applications and other immigration-related processes for international hires.
• Develop and implement strategies for employee engagement, growth, and retention.
• Coordinate performance appraisal processes, including setting objectives, conducting reviews, and providing feedback.
• Collaborate with managers to identify professional development opportunities and career paths for employees.
• Stay updated on relevant employment laws, regulations, and industry best practices.
• Foster positive employee relations through effective communication and conflict resolution.
• Maintain accurate records and documentation related to employee information, contracts, and performance.
• Effectively communicate design decisions and rationale to both technical and non-technical stakeholders.
• Present design concepts, prototypes, and user research findings to gain buy-in and feedback.

Requirements:

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field. Master’s degree is a plus.
• Proven experience in an HR or similar role.
• Strong knowledge of employment laws and regulations.
• Experience in managing the full recruitment lifecycle, including sourcing, interviewing, and hiring.
• Excellent interpersonal and communication skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to handle sensitive and confidential information with discretion.
• Strong team player who can work collaboratively across various departments.

Kanon gaming is a Maltese-born iGaming company that offers Casino. We are licensed by MGA (Malta/EU), Spelinspektionen (Sweden) and Spillemydigheden (Denmark). At Kanon Gaming we strive to provide our customers with the best gambling experience – the only way to ensure we keep the excellence of our product is to hire the best staff! Working at Kanon gaming is unique to other iGaming companies as due to its size everyone can see and feel their contribution from the beginning. We work hard, but also have a lot of fun!We are currently looking for a Graphic Designer to join our small, but motivated team.At Kanon Gaming we are looking to expand our marketing strategies and brand awareness and are looking for a creative designer who is able to utilise their spectacular imagination in order to create new concepts and ideas, and present them visually to the management team.You will be a person who is able to take responsibility for your tasks and deadlines and add the extra flair to each and every project, small or large. You will be provided with a team of colleagues to collaborate with and a world where the projects will keep you challenged and your growth will be never ending.We would like you to make sure that you have a link to your portfolio on your CV please. And please, no Google-drives.

Your responsibilities would be:

• Reviewing final layouts and suggesting improvements if required
• Keeping up to date with design and software trends
• Creating and designing various materials for print and digital collateral
• Ensuring projects are completed with high quality and on schedule
• Establishing creative direction for the company as well as brand guidelines
• Prioritising and managing multiple projects within design specifications and budget restrictions
• Performing retouching and manipulation of images
• Working with a wide range of media and use graphic design software

What we expect from you:

• Minimum 2 years of experience with the same role
• Creative imagination
• To work well using different art techniques
• An understanding of colour, shape and form
• Good communication, presentation and negotiation skills
• To be able to manage deadlines and budgets
• Solid knowledge of image editing and digital sketching software, e.g Adobe Suite
• Excellent drawing skills with an attention to detail, and ability to bring characters to life (both by hand and digital pen)
• Strong aesthetic and conceptual skills
• Ability to collaborate and meet deadlines
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design
• Experience in creating a small videos is a must
• Degree in Design, Visual Arts or relevant qualification
• Willingness to work with, not against technology

Working in Kanon Gaming

With us you will not have the same day twice. We like to constantly improve our product and always strive for the best. You can expect a challenging environment, friendly atmosphere and a lot of snacks!

Benefits for our employees:

• Private health insurance
• Gym membership
• Parking places around the office
• Regular social events
• Fresh fruits, drinks and sweets

Please apply via this link

https://kanongaming.bamboohr.com/careers/30?source=aWQ9MTQ%3D

Job Description

We are looking for an experienced Front End Developer who has a keen interest in lotto, casino and various projects. An ideal role for someone who wants to take on responsibility and be part of the growth story of a young, energetic startup company with a really vivid future. The company is a land of opportunity where you can have a huge influence and bring your own ideas as part of a highly motivated team that is blooming.

Duties & Responsabilities

• Designing, developing, debugging, implementing and supporting the solution.
• Working as part of a team of Developers in the design, development, and implementation of front-end using React, Mobx and Redux.
• Coding and testing of web applications.
• Integrating the front-end elements built by your co-workers into the application.
• Expanding and scaling the application according to the business needs.
• Compile necessary documentation.
• Taking part and proposing proactive actions in code review processes.
• Maintaining and monitoring the products and fixing and troubleshooting as necessary.

Essential Skills

• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.
• Experience using Git with good Git workflow practices

Preferred but not essential skills

• Google Cloud Platform.
• Docker.
• Bitbucket Pipelines.
• Bachelor’s degree in Computer Science, Information Technology, or a similar field.